Within the UK only
we do not send to other addresses, orders from other countries must get a shipping quote first
All prices include VAT
Our orders under 100 grams are sent via Royal Mail 1st Class standard post. This costs £1.
Our orders between 101 grams to 5 kg are sent Royal Mail Recorded post and are normally delivered within in 3 days approx . We will have proof of postage. This costs £5.50 If you require next day delivery this will not be for you as takes 3 working days.
Parcels over 5kg will be sent Parcel Force 48. Takes approx 48-72 hours. This can be tracked. This will cost £9.95.
Next day delivery can be arranged by requesting call 01246 569818. This is approx £6.50 depending on weight up to 2kg. This weight would be below 2kg.
Please note that this timing is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
NOTE we will e mail you with extra postage charges applicable for orders outside the UK
Shipping costs Shipping time
Within UK sent recorded
£1.00 for orders up to 100grams
£4.50 for orders up to 5kg
Orders over 5 kg we will e mail you extra postage charges applicable. This will apply to salon furniture and hot stones. Postage is around £9.95.
Must b requested within 24 hours by phone or e mail
We do accept goods back on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
Hair returns. Hair colour may vary dependant on your computer. We aim to show nearest colour match but can't guarantee exact match. We will accept hair to be returned or refunded if totally unopened and unused. Hair must not be unravelled at all. We do not refund or pay for any postage charges. You are responsible for hair coming back to us safely and trackable.
We do not refund any postage and you are responsible for items you return to us. You must obtain proof of postage and it is advisable to send item recorded delivery. You are responsible for return post payment. We are not responsible for any item lost in post which is sent back by you.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.
When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.
*Please note that all orders must be returned to us within 7 days of purchase.
How to Order
You may place an order 24 hours a day, 365 days a year by ordering online.:
Orders will be dispatched within 2 days of ordering
24 hours a day
Browse through our products online and fill up your shopping basket
Once you have added the items you need to your shopping basket go to CHECKOUT
Complete your order details and click SUBMIT
Complete your payment details and click SUBMIT
Your order will be dispatched within 2 working days, if ordered before 12pm and 3 working days, if ordered after 12pm
Monday to Thursday 8.30am - 5.30pm
Friday: 9.00am – 4.00pm
Call 0800 917 9992 to place an order.