Booking – Deposits – Cancellations

By booking a course with Top Talons, you are accepting and agreeing to these terms and conditions.

Deposits are non transferable and non refundable.

Please also read all of these terms and conditions and send an email to [email protected] 
Confirming that you have read and agree to all terms and conditions, along with your full name (How you would like it on your certificate) and the date of your course.

Your email has to be sent within 24 hours of booking. 

Above is a picture of where you are coming to.
Top Talons, 1st Floor, Raincliffe House, Barker Lane, Chesterfield, Derbyshire, S40 1DU
Please see Directions Page for full instructions on how to get to us.

Important Notes

Please remember to bring something to eat for lunch (depending on course time & duration)
Do not have any false nails, extensions  or varnish on (if applicable for the course)

We have the right to deny access to the course if you are wearing extensions and you will lose your deposit.


No makeup or eye make up for relevant courses.

BROW COURSES -You cannot have had brow tinting done for at least 4 weeks prior to the training day and will be signing to agree

LASH TINTING COURSES – You cannot have had lash tinting done for at least 4 weeks prior to the training day and will be signing to agree

LASH LIFTING COURSES – You cannot have had lash lifting done for at least 6 weeks prior to the training day and will be signing to agree

If you have special requirements, please discuss with us prior to the course date
You need to inform us of allergies or medical issues well in advance if applicable

The Course

You will be given your kit on the course and will be using that kit for your training.
When you leave it is your responsibility to ensure you take all of your own items.
Top Talons will not be responsible for missing or spilt items.

Please note: Our gel and gel polish kits do NOT include a UV /LED lamp

Of course, we want you to arrive in time to settle in but please do not arrive before the stated time

Our training academy doors open for training at 9am.
Most of our courses start promptly at 9.30am.

You will normally be working with other trainees on the course.
A condition of attending is that you act as a model for the treatment for another trainee and agree to work safely and in accordance with trainers instructions.

Sometimes the trainer will arrange a model/s but this is at their discretion.
You are agreeing to this and any problems with this must be discussed prior to the course.
If you refuse on the course day you will still be charged the full course fee even if not completed.


You will be using your own kit on the course day you can either purchase one at a discounted rate from ourselves, or bring your own kit.

Some Companies include the use of products on the day for students to use, but they charge double or more for the courses than Top Talons to cover the cost of using their products.  Top Talons courses are very good value for money compared to many especially ‘ branded’ training which can run into over £1000 for one subject alone.

Waxing courses

Students work on each other for all areas of waxing.  Please leave some hair on so other students can train correctly. Working with each other is an agreement for booking the waxing course unless pre-agreed by Top Talons. If a student refuses on the training day to have any area waxed, they will not be able to proceed with the course and will lose their deposit.

Lash Courses

Contact Lenses

Contact lenses cannot be worn for eyelash extensions.  Please bring either spare contact lenses or glasses, as when acting as a model for the other student, as you will have to remove them when being practiced on.

Case studies may be required to receive your certificate. It is not a guaranteed certificate on the day.

Performing lash extensions is an intricate and involved treatment that requires the correct eyesight to apply them safely and in accordance with insurance requirements.  If the trainer notices that lashes are not being applied safely and correctly using too much glue or other issues with incorrect application due to eyesight or any other reasons at all, certificates will not be issued and you may be asked to return for an assessment when there is a space on another date.  There could be a charge for this.  Case studies will also be required until an acceptable level of safety and standards has been achieved.

Russian Volume Lash Courses

You must bring all your own classic lash kit with you including gel pads and tape, cotton pads, cleanser etc

Russian Volume Tweezers.

There are numerous styles of Russian Volume Lash Tweezers.  We at Top Talons only stock ONE type of Russian Volume Lash tweezer as we found this to be our most popular. If you require a certain style of curved Russian Volume Lash tweezer you would need to bring your own with you, as we will not have them available on the day.  We only offer one type.

NOTE:  A jade stone is required for the glue, you would bring one with you or buy one on the day if you do not have one.


If you bring a model to practice on for any of the courses or are acting as a model for another student the model must agree to be compliant and allow the student to perform the treatment safely and correctly.  If this is not the case and the model is not suitable, you will be asked to re-book the course for another date and a fee of £50 will be charged.  For any eye treatment courses such as lash extension, the model is agreeing by booking or attending Top Talons courses to act as a model that they will keep eyes closed at all times during the treatment unless advised by the trainer.  You are agreeing to inform any models you may bring of this before their attendance.

If you have arranged to bring a model with you (or arrive later ) and they do not arrive we may ( and we do stress May ) be able to provide someone to act as model for you, for which you will be charged @ £10 per hour.

Models for Eyelash Extension Courses

You are agreeing to act as the model for another student when booking an eyelash extension course classic or Russian Volume, unless pre agreed by Top Talons.  The course can sometimes not finish til 5-5.30.  You are agreeing to stay if necessary.

Special Offers

These are on selected dates only and we do not run them all the time so dates may not be showing at certain times, plus special offers can be subject to terms and conditions.

Terms for 12 weeks nail course

  • Evenings 6-8 pm for 12 evenings.
  • Arrive 5.30 pm
  • Prompt start 6.00 pm no exceptions, If you are late you may not be admitted.
  • You would need to bring a model to practise on for certain sessions attended, please ask when booking.
  • Any weeks missed will be charged at £45 to redo that part at a later date.
  • Each weekly payment would need to be made on the evening of your course, not after.


An accredited certificate will be issued (which is suitable for insurance BUT the certificate would only be issued upon FULL completion of ALL 12 weeks and all subjects covered.
If the course is not fully completed NO certificate will be issued at all as the course will NOT have been completed.


If kits are booked along with the course they will be set up ready for you to use on your session when you arrive each time.
Kits cannot be taken away until the end of the 12 week session unless paid for each time.
If you wish to take the kits with you to practise at home we can advise how much will be required to be paid at before session. Please let us know on this.

The following Terms and Conditions are subject to each and every course booked
Students agree they have read, understood and accept the Terms in full before proceeding with their course booking.

Our apologies if this all sounds very formal but we do not want any confusion about terms etc.
To confirm a booking we require a deposit.
We reserve the right to request payment of a deposit at any time.  Should the customer fail to pay such deposit when requested to do so,  we may treat the booking as having been cancelled by the customer.


Photographs might be taken on the course days.  Please let us know if you do not want to be included.  these will be used on our Facebook and website. All these images belong to Top Talons and cannot be copied without permission.


All deposits are non-refundable and non-transferable within 28 days of the course date.

If you wish to cancel with more than 28 days before the course date you will normally be refunded in full.
This may not apply if equipment has been ordered or special arrangements made.
Cancellation of a confirmed booking will only be accepted from the client who paid the deposit please call 01246 569818  and then confirm in writing

We reserve the right to amend our rates without notice, however, bookings will always be honoured at the price that applied at the time of booking,

A minimum deposit of £50.00 + vat is required for all courses .
If you wish to pay the full amount you may and only the normal deposit amount is subject to terms.

Deposits can be paid in a number of ways:

  • Credit cards
  • We do not normally accept American Express cards and similar – please check with us first
  • Debit cards – no additional charge for £10 payment or more
  • Bank Transfer
  • Pay pal
  • Click on the course date you wish to attend and pay through the website

We advise against sending cash in the post.
We do not normally accept cheques – please check with us first.
We do not normally accept credit cards – please check with us first.
We do not normally accept American Express cards and similar – please check with us first.


Balances can be paid by:

  • Cash
  • Debit cards – no additional charge for £10 payment or more.
  • Bank transfer.
  • Any balance must be paid by the end of the course, if not we may retain certificate and any kit.

Travel & Arrival

If you are travelling to us from a reasonable distance, we recommend that you take out Travel Insurance to cover all eventualities.
If you do have to cancel with us and think you may be able to make a claim on your insurance or against another party we will be more than willing to provide you with a Cancellation Invoice. Just ask.

If the weather is very severe and it is unsafe to travel we will normally rearrange the course and you will not lose your deposit but we will not refund your deposit. If you have any doubts about travelling call us up to 9pm the night before.
We take advice on severe weather from motoring organisations – decisions are at our discretion

We advise students to be at the course location 30 minutes prior to the commencement of the course time.
It is important to arrive in time, as stated – failure to do so and possibly missing part of the course may result in certificate not being issued and full payment still being due.
You are accepted onto a course on the understanding that you attend on the date and at the time specified at the time of booking.

Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers.
Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion.

Mobile Phones

Mobile phones do not need to be switched off during the course, you may have the need for your family to be able to contact you, but you are not allowed to use the phone for social calls or for texting. It is very off-putting and inconsiderate to other course members. It may also be a courtesy to turn down the volume on your phone or turn in onto vibrate so if you do get an essential call, it doesn’t disrupt the class.

Attendance and Diplomas

Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate.
Diplomas are gained by the successful fulfilment of the criteria set out by the course provider and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor.
In the case of a dispute, the decision of the Principal is final.

We will endeavour to issue certificates on the day, but if not we will aim to deliver them within 6 weeks after the course date.

If people travel together we do not allow people working on each other, as it is better to work on someone you do not know to create a ‘real’ environment.


The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.
You may take photos of your work ie Nails at the end of the course with other person’s consent.

We do not allow a student to promote their own business to other students, either verbally or by literature.  eg handing out leaflets/materials

We do not allow students to offer other students training or advice on how to perform treatments.

Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter. The student is responsible for this expense.


Would guests please note that we cannot be responsible for the loss of property.
Please remember that nothing of any value should be left unattended in public rooms


We only allow one smoking break at lunchtime, as more than this disrupts the course timings and disrupts the learning experience of other students on the course who do not smoke.
For the comfort and safety of all guests smoking of any kind is not allowed anywhere inside the building anyone who ignores this will be charged for appropriate cleaning and replacement of furnishings. There is a smoking area outside which you may use.


If any student behaves improperly on or around the tutor’s premises, either before or during a course or damages or removes any equipment without consent, they will be asked to leave. No refund of fees will be given and legal action may be taken.

General Liability

We will not be liable for any failure to provide the services contracted in the following circumstances:

  • Industrial action by employees.
  • Industrial action by the staff of a major supplier.
  • Fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquake and impact.
  • Postal bookings which do not reach us.
  • Breakdown of services, i.e. any failure to supply us with gas, electricity, water services, etc.
  • Any other circumstances beyond our reasonable control.
  • Refunds will not be made, but we will transfer to another available date.


We have gated private parking for students with  allocated parking spaces avalible to Top Talons if you require a parking space there is a £2 charge for the day.  *Places limited, please book if you require a space.
Top Talons cannot be held responsible for any damage or loss to any vehicles.

Course Materials

We reserve the rights in the design, text, graphics, images and course material, handouts, website, prospectus, and all other literature is the copyright of Top Talons and the use of them are not permitted without prior approval in writing from ourselves.
Any other use of the companies materials including reproduction for purposes and alteration, modification, distribution or republication without our prior written permission is strictly prohibited and may result in legal action being taken against you.

All materials, handouts, workbooks and other literature supplied must not be copied or used in any way.
All materials are copyright to the company and MUST NOT be reproduced in any form.

All student and client information is kept confidential.

Course Manuals & Kits
Courses notes, receipts, kits, certificates are normally issued on the course day.

Kit contents may vary from time to time eg if we have a special price on a product, we may include it in a kit that may not be available at a later date.  We will honour kit contents as per this website at the time of booking.


In exceptional circumstances of extreme and sudden onset of illness or other emergencies, you must contact the course tutor, prior to the start of the course, by telephone to explain your absence and to follow up in writing.
Proof will be required.
At our discretion, we may be prepared, for an additional fee – dependent on course ie 25% to offer you a place on the next available course.
If you are not able to take up this place, then no refund will be offered.

We rarely have to cancel a course, but if we do we will transfer you to the next date that’s convenient for you and has availability at no extra charge.
We will always try to give you at least 48 hours notice of a cancellation (unless exceptional circumstances apply) and if no other date suits you, we will issue you with a refund less a 25% admin fee min £25. (unless you have previously amended a date etc)

You may if you have a uniform wear it for your course
It is NOT a requirement to wear one.
But please do wear suitable clothing, for example – pedicure – do not wear tight ankled trousers (you can’t push them up to reach leg)
For students attending any nail course, nail enhancement must not be worn.
Please check with us for your particular course


Drinks will be available for you to enjoy, where possible, during break times of your course.
Please be aware, that if you suffer from allergies or have any special dietary requirements.
We have no control or take any responsibility for the ingredients of the refreshments available and takes no responsibility for clients suffering any allergic reactions or special dietary specifications.


As part of our commitment to providing excellent customer service, your opinion and feedback is valued and we welcome any of your comments.

These conditions form the main part of the contract between ourselves and the Student.
Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.
These Terms & Conditions may be changed at any time,

You must e mail to say that you accept terms and conditions with your full name and course to – [email protected]